Q: What is it like going on a Costa Maya shore excursion?
A: When you go on excursions with Chunky Monkey, there are a few things to be expected, no matter the tour. For the majority of the shore excursions, we offer transportation from the Costa Maya port to your excursion site so you can immediately start to explore the rich culture of this beautiful place. We also include food and drinks on our excursions because we truly want you to have a fun time. One thing that you can expect on all of our excursions is to have a good time! We pride ourselves on offering a private, fun, authentic experience for each and every one of our customers.
Q: How far is the private Beach Club from the Costa Maya cruise port?
A: The private Beach Club and Restaurant is within a 15 minute drive from the Costa Maya cruise port. That means as soon as your cruise ship docks; you can take a taxi or take a short walk to our Beach Club! On the way, you can enjoy the crystal blue Caribbean Sea and walk on the beaches.
If you have bought one of our shore excursions, we provide transportation from the Costa Maya cruise port to the destination of your excursion and then to our private beach club after. Once you get to the private Beach Club, you can enjoy a delicious lunch made of local food with amazing drinks from our bar. You can purchase our beach club day pass, where you can do some water sports over a duration of 5 hours by going on a snorkeling excursion or getting a massage, eating a yummy lunch, getting some fun drinks, and relaxing on the beaches of Costa Maya!
Q: Can you get a full refund for your shore excursions?
A: Here at Chunky Monkey, we genuinely care about our customers and want them to have a spectacular time. That’s why we offer a full refund for anyone who chooses to cancel their trip more than 24 hours before it’s scheduled to happen since we will need time to process it. You can cancel by calling, and we will be glad to help you. If you cancel after those 24 hours, we will not be providing a full refund.
We also offer a no port, no pay policy, so if your cruise ship doesn’t arrive at the Costa Maya cruise port in time, you will receive a free refund, or we can reschedule your tours for another day. The same goes for excursions that rely on good weather. If there happens to be a lot of rain or thunderstorms, we will issue a full refund or schedule the excursions for another time that suits you. At Chunky Monkey, we want you to have a good time, no matter what.
We can’t wait for you to join us in this paradise we call home, Costa Maya!